", "identifier": { "@type": "PropertyValue", "name": "Cummins Inc.", "value": "97307" }, "datePosted" : "2018-11-19", "employmentType" : "FULL_TIME", "hiringOrganization" : { "@type" : "Organization", "name" : "Cummins Inc." }, "jobLocation" : { "@type" : "Place", "address" : { "@type" : "PostalAddress", "addressLocality" : "Ladson", "addressRegion" : "SC", "postalCode" : "29456", "addressCountry": "US" } } } }

Order Management Technician

Order Management Technician
Provide frontline customer contact on all aspects of order entry/enquiry management and customer care.
Ensure customers receive high quality on-on-one attention to detail
Co-ordinate customers? requirements consistently throughout process on a domestic and international basis.
Facilitate communication with internal and external customers
Order input and Review
Active participation in account teams
Maintain files and records providing weekly on-time data to management
Confirm delivery with customer
Participate in customer focused improvement projects
Champion customer requirements in CTT
Knowledge and understanding of International Trade Doc requirements and processes to support the international shipments
Full understanding and working knowledge of Plant Order Management and Shipping Activities
Knowledge of cross-functional processes (master scheduling, compiling, pricing and invoicing)
Additional responsibilities as assigned by manager.
Attention to detail
Organization and multi-national knowledge
Common approach to continuous improvement
Demonstrated computer skills (IMS, Microsoft Word and Excel)
Experience with manufacturing and shipping processes that support customer delivery
Strong analytical and mathematical skills
Customer led quality
Excellent organizational skills to include development and maintenance of electronic and manual files
Business process understanding
Relationship building
Collaboration and cooperation
Proven leadership skills in a fast-paced, customer driven environment
Proven capability to work effectively on multiple tasks and set priorities with follow-up and attention to details, ability to set priorities
Highly motivated and self-managing team player
Strong problem solving skills
Must be able to work independently with flexible hours
Ability to work cross functionally
Excellent verbal and written communication skills
Experience in customer service environment
Experience in manufacturing or automotive industry environment
Experience with manufacturing and shipping processes that support customer delivery
Oracle application system
Degree level preferred
Work Keys Requirements:
Locating for Information 4
Workplace Observation 3
Primary Location United States-South Carolina-North Charleston-US, SC, Ladson, Holset Palmetto Plant
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Nov 1, 2018, 9:18:19 AM
Unposting Date Ongoing
Req ID: 1800073J

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